Privacy Policy

1. Data Protection

Jane Fowler is committed to protecting your privacy and ensuring that your personal data is handled securely. We adhere to the principles and guidelines set forth by the UK Information Commissioner’s Office (ICO) to uphold information rights and data privacy.

1.1 Our Commitment

To safeguard your personal information, we:

• Process personal data in compliance with ICO recommendations.
• Ensure that personal information collected is relevant and not excessive for our needs.
• Retain personal information only for as long as necessary.
• Use personal data only for the purposes for which it was collected.
• Obtain your explicit consent before adding you to our marketing mailing lists.
• Take appropriate measures to protect your personal information from loss or unlawful processing.

If you have any questions regarding this policy, please contact Jane Fowler at jane@swallet.co.uk or write to Swallet Farm, East Harptree, Bristol BS40 6DQ.

2. How We Collect Personal Data

We may collect your personal data in the following ways:

• When you contact us by post, telephone, text, email, or via our website’s ‘Contact Us’ form.
• If you send us messages or request information through social media.
• When you purchase products or services from our website.
• Through interactions as a student, client, mentee, or event participant.

3. How We Use Personal Data

We collect and process personal data to:

• Respond to enquiries regarding events, workshops, mentoring, and product purchases.
• Provide professional client consultations.
• Manage events, courses, and certification processes.
• Administer fundraising activities for charities.
• Support mentees in developing their businesses.

3.1 Types of Data We Collect

This may include:

• Contact details (name, address, phone number, email address).
• Health information, medical conditions, and medications.
• Date of birth, gender, and marital status.
• Personal interests and special educational needs.
• Dietary requirements (for catered events).
• Previous qualifications and affiliations.
• Emergency contact details.
• Business-related information (for mentees and professionals).

4. Payment Processing

We use secure third-party payment processors:

• iZettle processes in-person payments. View their privacy policy.
• Stripe processes online payments. https://stripe.com/gb/privacy
•  

5. External Links

Our website may contain links to third-party websites. This privacy policy applies only to Jane Fowler and does not extend to external sites. We encourage you to review third-party privacy policies before providing personal data.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Ask us to update or correct inaccurate data.
• Request deletion of your personal data.
• Withdraw consent from marketing communications at any time by emailing jane@swallet.co.uk  or clicking ‘unsubscribe’ on marketing emails.

Requests should be submitted in writing via email, and we will respond within 28 days. Client records are retained for 7 years, or in the case of minors, until 7 years after their 18th birthday.

7. Data Storage & Security

7.1 How We Store Personal Data

• Client case histories are stored as paper copies in a locked filing cabinet and used solely for safe and effective therapy sessions.
• Electronic client data (e.g., contact details) is stored in invoice to go, a secure accounting system. https://invoice.2go.com/privacy-policy/#
• .
• Student data is stored on password-protected computers or in locked filing cabinets.
• Mentee records are paper-based and secured in a locked filing cabinet.

7.2 Online Payments & Data Storage

• Payments for products or services are processed securely via Stripehttps://stripe.com/gb/privacy

8. Changes to This Policy

This policy may be updated periodically. Please refer to this page for the latest version. We will make reasonable efforts to inform you of significant changes.

9. Complaints & Contact Information

If you believe we are not handling your data in accordance with the law, you have the right to complain to the UK Information Commissioner’s Office (ICO) via their helpline: 0303 123 1113.

For any other concerns or requests, please contact:

 📧 Email: jane@swallet.co.uk

📍 Address: [Swallet Farm, East Harptree, Bristol BS40 6DQ]
🌐 Website: janefowler.co.uk